How To Order
Ordering
To enquire about any of the items in the Gallery, note the code and go to contact Sidetrack Design.
Aside from a select range of pieces on hand, Sidetrack jewellery is made to order, ensuring each item is created individually for clients. This means that variations to the standard pieces seen online can easily be accommodated and can incorporate alterations such as: metals (precious and non-precious); stones (type, cuts, colour, size, shape); and size (ring size, length of chains, bracelets and neoprene’s, earring hooks etc.).
To order, go to contact Sidetrack Design to discuss the item to be purchased with your chosen designer. If the item is in stock, payment is made by direct debit and delivery is promptly arranged.
If the item is not in stock or variations to the standard design are required, then arrangements are made to make one up for you. Time frames can range from 2-6 weeks and will be discussed during the design development stage and agreed to by both the designer and the client.
Payment
Payment is by direct debit. A 50% non-refundable deposit on design commissions is required before work commences. Full payment is required before delivery of your jewellery.
Postage & Packaging
Once payment has been made, collection of the piece is arranged by the designer or dispatched via courier, Australia Post or nominated carrier as per your instructions. As the postage cost can vary dependent on the jewellery purchased and delivery requirements, postage costs are additional to the total cost of the product purchased and are available upon ordering. We can post Registered or Platinum Post which will provide a tracking service from door to door. We can post nationally or overseas. Each piece will be carefully packaged with care instructions and a receipt of purchase.
Design Commissions
Design commissions are an ideal way to personalize jewellery. The commission process is a collaboration of ideas between the client and designer, bringing the final piece to life and creating something that has artistic value. From our perspective, it is an enjoyable creative partnership with our clients.
Each designer has their own method of developing a new design for commission. It can range from detailed drawings through to visual notes, materials, photography and discussions with you. Drawings and models can help consolidate the concept, and give an impression of the piece to be made. Designs can be drawn to scale based on finger sizes and actual sizes of materials and components used.
Commissions begin with contact with the designer to discuss what is needed, and then an appointment can be made to further discuss the project. Details such as potential designs, metals, stones, processes, finishes and intended purpose are all narrowed down to a final selection that is developed into drawings or models presented to you for discussion. One or several drawings or models may be required to design your piece. These will be presented with a pre-emptive quote. Once the final design and the revised quote have been agreed upon, the work order is signed and the piece is made.
Refunds, Returns & Exchanges
Please be advised that your deposit is non-refundable on the cancellation of an order. We do not accept returns based on a change of mind. The jewellery must be defective in order to be returned or exchanged. We can exchange goods within 7 days of purchase if they are unworn and in the same condition as when purchased i.e., as new.
Repairs
We guarantee the workmanship on our own jewellery and will repair any damage due to manufacturing faults arising from our manufacturing process, materials and finishes and the piece shows no evidence of being mistreated or damaged. Costs will be incurred for repairs due to fair wear and tear or jewellery damaged by the client.
Ready to order? Go to contact Sidetrack Design.